FINDING FAMILIES FOR CHILDREN
In 2012, Children’s Home Society of Minnesota (CH) and Lutheran Social Service of Minnesota (LSS) combined complementary adoption services, high standards of quality and experience creating and supporting families.
Both organizations have a long history that began with the mission of providing care and finding families for orphaned children in 1865 (LSS) and 1889 (CH).
OUR SHARED VALUES
- Child Centered—The best interest of the child is at the center of our work. We believe that all children deserve and need permanent families.
- Best Practice—We are committed to using best practices that provide thorough, ethical, transparent and inclusive services throughout the adoption journey. We strive to provide quality services that meet the needs of children and families and set an example of excellence for the adoption community.
- Respect for All Voices—We value the perspectives of all people we serve; the voices of adopted persons, birth families and adoptive families form our practice.
- Collaboration—We believe in fostering relevant and effective relationships in order to support children and families.
- Lifelong—We recognize that adoption is a lifelong journey and believe that all members of the adoption circle should have access to education, support and resources at every stage of life.
LICENSING & ACCREDITATION
Both CH and LSS are fully Hague Accredited by the Council on Accreditation and are 501(c)3 not-for-profit organizations. Both organizations are members of the National Council for Adoption (NCFA) and the North American Council on Adoptable Children (NACAC).COA WebsiteNCFA Website NACAC Website
In Maryland, Children’s Home East Office is licensed by the Department of Human Resources, Office of Licensing & Monitoring . In Virginia, Children’s Home is licensed by the Department of Social Services for the Commonwealth of Virginia. Children’s Home East Office is a participating member of the Combined Federal Campaign for federal employees, CFC #50400. This office was formerly known as A.S.I.A. (Adoption Service Information Agency).
In Wisconsin, Children’s Home is licensed by the Wisconsin Department of Children and Families.
We are committed to transparency in our practice and policies. If you would like a copy of our adoption program guidelines, contracts, fee structures or placement statistics, please contact us.Contact Us
As a client of Children’s Home Society or Lutheran Social Service of Minnesota:
You have the right to file a complaint about the services you have received and if not resolved, to file a complaint with the appropriate state authorities. No retaliation will be taken by CH/LSS in response to your filing of such a complaint.
Purpose: The purpose of the Adoption Grievance Procedure is to establish means by which adoptive parent(s) (AP) may resolve situations or incidents in which they believe they have received unfair treatment as the result of a specific action on the part of the Adoption Worker and/or CH/LSS staff.
Attempt at Resolution: AP should first take his or her question or concern to the Adoption Worker. The Adoption Worker’s role is to listen, evaluate, investigate and respond to AP with his/her findings.
Address a Grievance: AP shall discuss grievance with his/her Adoption Worker. The Adoption Worker shall take AP’s grievance into consideration and shall respond to the AP within five working days of receipt of the grievance. If the Adoption Worker is able to resolve the complaint to the satisfaction of the AP, no further action needs to be taken. If the Adoption Worker is unable or unwilling to resolve the matter to the satisfaction of AP, AP may: (1) accept the decision of the Adoption Worker and take no further action, or (2) appeal the decision of the Adoption Worker to the Program Manager/Supervisor.
Appeal a Decision: An appeal must be made to the Program Manager/Supervisor within five working days from receipt of the Adoption Worker’s response to the grievance. The Program Manager/Supervisor will conduct an investigation. The purpose of the investigation will be to determine and attempt to understand the point of view of the AP and that of the Adoption Worker. Based on the results of the investigation, the Program Manager/Supervisor will prepare a written recommendation for the Director. The Director will consider all of the relevant information, including the Program Manager’s/Supervisor’s recommendation, and then will make a decision regarding the appeal. If the decision of the Director is to deny the appeal, AP has two options: (1) accept the decision of the Director and take no further action, or (2) file a written request to elevate a grievance for review by the CH Executive Director/LSS Senior Director.
Elevate a Grievance: The request to elevate a grievance must be made to the CH Executive Director/LSS Senior Director within five working dates from receipt of the Director’s response. The CH Executive Director/LSS Senior Director will consider all of the relevant information and then will make a decision regarding the elevated appeal. If the decision of the CH Executive Director/LSS Senior Director is to deny the elevated appeal, AP has two options: (1) accept the decision of the CH Executive Director/LSS Senior Director and take no further action, or (2) file a written request for a Final Review by the CH President/LSS Vice President and Chief Family Services Officer.
Request a Final Review: The AP must file a Request for Final Review within five working days from receipt of the CH Executive Director’s/LSS Senior Director’s response to the elevated appeal. AP must submit the appeal to the CH Executive Director/LSS Senior Director, who will then forward it to the CH President/LSS Vice President and Chief Family Services Officer. The CH President/LSS Vice President and Chief Family Services Officer will review all relevant information and prior recommendations and then make a final decision and notify AP in writing of the decision. The decision of the CH President/LSS Vice President and Chief Family Services Officer will be final and binding.
Withdraw an Appeal: AP may withdraw an appeal at any time during the process.
Limitations of Liability: In consideration of CH/LSS’s efforts to assist AP with an adoption, AP hereby waives any and all claims which AP may have now or in the future against CH/LSS and its directors, officers, employees and agents for any of its actions which may arise out of this application, receipt of services from, or adoption through CH/LSS, pertaining to any of the risks discussed in this document, to the extent enforceable by applicable state law.
Hague Complaint Registry: AP who believes an accredited agency is in violation of the standards set forth in the Hague Convention on Intercountry Adoption may register a complaint through the Hague Complaint Registry at the U.S. Department of State.